FAQs

Yes, all outfits are exclusively designed and manufactured by ORAH.

Absolutely. We maintain the highest security and encryption standards, ensuring a seamless and secure shopping experience for our customers. Payments can be made with credit/debit cards.

Yes, we do offer international delivery at a cost. We prioritize the safety and secure delivery of your purchase, and our international shipping rates are competitive and aligned with global standards. For specific shipping costs to your location, please reach out to our customer care at support@orah.collections.com.

Unfortunately, we cannot provide shipping rate discounts as our rates are already subsidized by our logistics partners for international shipping. Any adjustments to fees will be updated in the event of a change by our partners.

At present, we do not offer in-store pickup. However, we are exploring partnerships with strategic stockists near your location. To stay informed about these developments, please subscribe to our newsletters.

Yes, we ship worldwide via DHL Express or FEDEX. Please refer to our shipping policy for further details.

You can find detailed information in the exchange/return policy section, which is also linked under each product for your reference before making a purchase.

At ORAH Collections, we recognize that every woman’s body is unique. We’ve streamlined our order process, which now includes a measurement collection system to ensure a perfect fit for every customer.

Customers can either fill out a measurement form or request virtual measurements after placing an order. It’s crucial to complete the measurement collection process on time to avoid delays in delivery.

ORAH Collections would not be responsible for delivery delays resulting from customers not providing measurements on time.

For essential collections such as shirt, co-ord sets, and gowns, you can check the size chart linked to the product to determine your size.

You can click the dollar sign for prices in US dollars or choose from the available currencies to view prices in your local currency.

Please refer to our shipping policy for comprehensive details about shipping.

Prices are fixed and not negotiable. However, to access our discounts and sale offers, please check the sale section on the store or subscribe to our newsletter for updates on product offerings and discounts.

Orders can be altered within 1-2 hours of being placed. After this timeframe, we start processing orders immediately, making it impossible to cancel orders.

As a brand, we use the made-to-measure model to predict demand and provide a higher level of customer experience.

Customers can either fill out a measurement form or request virtual measurements after placing an order. It’s crucial to complete the measurement collection process on time to avoid delays in delivery.

ORAH Collections shall not be responsible for sizing issues arising from inaccurate measurements provided to us.

Yes, we do offer Made to Measure (M2M) services.

Some of our essential designs are now available for immediate delivery upon customer request.

Please check carefully the parameters indicated in the size chart to determine your size before placing your order, and consider choosing a size larger if unsure to allow for any necessary alterations.

If in doubt, we recommend our Virtual measurement call with our in-house stylist.

Absolutely! Our sizing aligns with the sizing guide displayed on our page.

We take pride in our fabric quality and design. Fabrics may vary depending on the style/design but consistently reflect our commitment to quality and excellence.

Our fabrics generally have little to no stretch, depending on the design and fabric choice.

For all return inquiries, please refer to our exchange and return policies.

Certainly! Each product contains an embedded size chart that you can refer to. Please review the sizing parameters carefully to determine your size. You can also share your measurement statistics with us through our measurement request form. If you’re unsure, please book a Virtual Measurement call with us.

At ORAH, we’re all about delivering that perfect fit just for you. Our optional Virtual Measurement Session, available at a nominal cost, ensures that your chosen outfit will be tailored to your unique measurements.

But that’s not all! We also include a complimentary Styling Session as part of this package, where we’ll provide expert advice on colors that suit your skin tone, your age, and the event you’re attending.

We believe this extra touch will not only make your outfit perfect but also make you feel confident and stylish.

We charge a token of $6 for this service. Please send us an email at contactme@orah.collections.com to book a session.

Please send a detailed proposal to hello@orah.collections.com, including your company/business profile, location, contact information, preferred designs/products, and desired quantity. We will be happy to review your proposal.

Yes, we welcome other form of collaboration and partnership opportunities. If you’re interested in working with Orah Collections, please reach out to us at partnerships@orah.collections.com with details about your proposal, including your company/business profile, your location, and the specific nature of the collaboration you have in mind. We look forward to exploring potential collaborations with you.